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FAQ

  1. How do I apply as a Mt. Sapola VIP member?
  2. How long is my VIP membership valid for?
  3. What are the benefits of being a VIP member?
  4. Where can I use my VIP membership benefits?
  5. What are loyalty cashback credits and how can I accumulate them?
  6. How do I redeem my loyalty rewards?
  7. When do my loyalty cashback credits expire?
  8. How do I redeem my birthday month discount?
  9. Where can I check my loyalty rewards balance?
  10. Where can I update my personal particulars?
  11. How do I transfer my VIP membership to someone else?
  12. I was overseas during my birthday month; can I still redeem my birthday month discount?
  13. Can I allow my friend/family to redeem my birthday discount on my behalf?
  14. Why are my Rewards points not reflected in my membership account online?
  15. I did not receive any promotional email and birthday reminders; how do I opt to receive email reminders in the future?

 

 

How do I apply as a Mt. Sapola VIP member?

Simply spend SGD$300/RM750 or more at any of our Mt. Sapola boutiques to qualify as a VIP member. You can also accumulate your purchase receipts within a month and you will be able to join as a VIP member once you have accumulated at least SGD$300/RM750 worth of purchases.

Approach any of our friendly staff to fill out a membership form and you can start enjoying your member benefits immediately. Terms & Conditions apply.

 

How long is my VIP membership valid for?

Mt. Sapola provides lifetime membership to all of our VIPs, your VIP membership will never expire once you have joined as a VIP.

 

What are the benefits of being a VIP member?

As a member of Mt. Sapola, you will be able to enjoy:

  • 10% store-wide discount of regular-priced items
  • 20% one-time discount on your birthday month on regular-priced items
  • Exclusive star buys for members
  • Sneak previews for new product launches
  • Exclusive invitation to workshops and closed-door events

 

Where can I use my VIP membership benefits?

You can use your VIP membership benefits by quoting your member ID (NRIC no. or mobile number) during checkout at any of our boutiques in the country you were registered in. Click here for a full listing of our boutiques in Singapore.

 

What are Loyalty Rewards and how can I accumulate them?

VIP members are registered to a Loyalty Rewards program whereby members are rewarded with reward points for their patronage towards Mt. Sapola. Loyalty rewards can be accumulated through purchases made in Mt. Sapola, however, rewards points will not be issued for transactions involving membership registration and birthday discount redemptions.

Every $100/RM100 spent entitles you $1/RM1 loyalty cashback credits. You can redeem your cashback credits in any amount at any Mt. Sapola boutique.

Terms & Conditions apply.

 

How do I redeem my Loyalty Casback credits?

You may redeem your loyalty rewards as long as you have a minimum balance of $1 in your membership account.

VIP members are no longer entitled 10% or 20% discount when redeeming loyalty rewards.

Terms & Conditions apply.

 

When do my Loyalty Casback credits expire?

For purchases done on 1 January 2016, the expiry of the points accumulated in the transaction will be on 31 January 2017.

 

How do I redeem my Birthday Month discount?

Head down to any Mt. Sapola boutiques and approach any of our friendly staff to utilise your one-time 20% Birthday Month discount. Remember to present your identification card for verification purposes. We reserve the right to refuse awarding birthday discounts if there is no valid identification.

Terms & Conditions apply.

 

Where can I check my Loyalty Casback credits balance?

Our online login system is under maintainence at the moment. You may wish to visit any of our boutiques and our friendly staff will be able to check your loyalty rewards balance for you.

 

Where can I change/update my personal particulars?

Please send an email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

How do I transfer my VIP membership to someone else?

Our VIP membership is transferrable. Kindly email This email address is being protected from spambots. You need JavaScript enabled to view it. for details. Please note that you may also share your VIP membership benefits with family members and friends by allowing them to quote your mobile number or IC number at their point of purchase.

Terms & Conditions apply.

 

I was overseas during my birthday month; can I still redeem my birthday month discount?

Extension of birthday month discount are reviewed on a case-by-case basis. Members who wish to extend their birthday month discount can email This email address is being protected from spambots. You need JavaScript enabled to view it. supported with valid reason and evidence (e.g. flight ticket). Extension of birthday month discount will only be validated upon approval by Mt. Sapola.

 

Can I allow my friend/family member redeem my birthday discount on my behalf?

Yes. Before your friend or family member is able to redeem your birthday discount on your behalf, please head down to any outlet to request for an authorization form. Once completed, your friend or family member may redeem your birthday month discount on your behalf.

Alternatively, you may wish to This email address is being protected from spambots. You need JavaScript enabled to view it. to request for a soft copy of the form and we will be able to authorize your birthday month redemption once the form has been submitted together with all necessary documents.

 

Why are my loyalty rewards points not reflected in my membership account online?

Loyalty Rewards points are only reflected one day after the date of purchase. If you have made a purchase today, your loyalty reward points will not be reflected in your account, please wait until the next day to view your updated balance.

If you still do not see your rewards points, do approach our friendly staff at any of our outlets with your receipt(s) for assistance. You may also email This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

Birthday month purchase and purchases involving redemption of Rewards vouchers are not eligible for the accumulation of rewards points.

 

I did not receive any promotional email and birthday reminders; how do I opt to receive email reminders in the future?

During registration of VIP membership, you might have missed out the option to tick receive promotions via email/SMS/mail or excluded your email address in the membership form. You may visit any of our outlets and our friendly staff will assist you with your EDM preferences.

 

 

 

 

Terms & Conditions 

  • VIP memberships are country specific and cannot be utilized in other countries
  • All receipts that are intended for accumulation must be made in Singapore to qualify for a VIP membership
  • All receipts that are intended for accumulation must be at regular price without any membership discounts
  • Additional 10% VIP membership discount will not be applied to promotional offers

 

Accumulation of Loyalty Cashback Credits

  • Purchases utilizing the Birthday Month Discount will not be entitled to the point-accumulation of Mt. Sapola Rewards.
  • Rewards are non-transferable and non-refundable
  • Rewards points will not be issued when payment is made with any forms of vouchers.
  • Rewards points will not be issued for transactions involving membership registration

 

Redemption of Loyalty Cashback Credits

  • Cashback credit redemption is valid with a minimum balance of $1 in the member's account.
  • Proof of identification must be presented when redeeming any loyalty cashback credits.

 

Redemption of Birthday Month Discount

  • NRIC (Identification Card) has to be presented for VIP identification and validation of birthday month.
  • Birthday Month Discount is for one-time purchase and is valid only during VIP’s birthday month.
  • Birthday Month Discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.
  • Purchases utilizing the Birthday Month Discount will not be entitled to the point-accumulation of Mt. Sapola Rewards.

 

Transfer of VIP membership

  • Friends and family members who are utilizing a member’s VIP privilege will not be entitled to redeem the member’s birthday month discount and rewards voucher.
  • Friends and family members who have made purchases using the member’s privilege will not be allowed to accumulate those receipts to join as a VIP member.

Mt. Sapola Singapore reserves the right to vary/ amend and/ or withdraw the terms & conditions without prior notice.